The following products can not be returned:
- Personalized products
- Beauty products
- Perfumes without the protective film
Returned items must be sent in their original packaging along with all included materials (dust bags, cases, etc.).
Items must be intact, unworn, unwashed, and unaltered, with all original security seals still attached. When trying on shoes, please be careful not to scratch the soles or mark the box. Underwear, swimwear, and bikini bottoms must be tried on over personal underwear without removing the protective adhesive strip; otherwise, they will not be accepted for hygiene reasons. We will not accept any returns that have been worn or soiled.
Palm Angels packaging must not be used as an external shipping box.
If the item does not meet these requirements, it will not be accepted and will be returned to the customer at their expense.